Customer Satisfaction Survey Terminal Management System

Challenge

Previously, data aggregation for customer satisfaction survey terminals was performed using skiply, Excel, and Google Query, but proper terminal management was lacking, leading to issues with data reliability.

Technical Approach

Built a management system for customer satisfaction survey terminals using Sigfox communication. Established a database and management interface on AWS to automate terminal status monitoring and data collection. Also achieved visualization of terminal operating status and battery levels.

Result

Completed construction in 4 months. Achieved efficiency in terminal management and data collection, while improving data reliability. Administrators can now monitor terminal status in real-time.

顧客満足度調査端末の管理とデータ収集の効率化