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The inquiry management system, Shopify, and shipping management system (Logiless) were operated separately, making inquiry handling time-consuming.
Built an AI agent integrating APIs from each system. Automated inquiry classification and response generation based on shipping information and past inquiry data. Trained with past responses as teacher data.
Completed construction in 5 months. Can now automatically process 400 inquiries per hour, significantly reducing response time.
1時間400件の問い合わせ処理